There are two ways to close or temporarily suspend your account on Bencalbet.
Temporary Suspension (Cooling-Off): Go to the "Responsible Gaming" section in your account settings. You can choose a cooling-off period ranging from 1 day to 6 weeks. During this time, betting and deposits will be disabled, but you can still view your balance.
Permanent Closure (Self-Exclusion): Your account can be fully suspended for anywhere between 6 months and 5 years. To activate this, send a message saying "Self-Exclusion" via live chat, or support@bencalbet.clickto email us. Requests are processed within 24 hours.
If you attempt to open a new account with the same details during a self-exclusion period, the system will automatically block it. Once the period ends, you'll need to contact support and complete additional verification to reactivate your account.
For more details, visit our Responsible Gaming View the page.
Bencalbet generally does not charge any processing fee on withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket) may apply their own transaction charges — this is outside Bencalbet's control.
Withdrawal Limits:
- Minimum Withdrawal: ৳500 (bKash & Nagad)
- Daily Maximum: ৳1,00,000
- Weekly Maximum: ৳5,00,000
- Bank Transfer: Up to ৳2,00,000 per day
- USDT (TRC-20): Daily maximum equivalent of $2,000
These limits may increase based on your VIP tier. Higher-tier VIP members can arrange larger withdrawals through direct negotiation. For more details, Payment View the page.
The wagering requirement refers to how much you need to bet using your bonus funds before you can withdraw them. The wagering requirement for Bencalbet's welcome bonus is 25x।
Let's walk through an example: Say you deposit ৳2,000 and receive a 100% bonus of ৳2,000. A 25x wagering requirement means you need to place bets totalling 25 times the bonus amount: ৳2,000 × 25 = ৳50,000.
A few important things to keep in mind:
- Not all games contribute equally toward wagering requirements — slots count 100%, Live Casino games generally count 15–20%, and Sports bets count 100% (on bets with minimum odds of 1.5).
- Wagering must be completed within 30 days of claiming the bonus.
- Once wagering is complete, your bonus balance automatically becomes eligible for withdrawal.
- Your wagering progress can be tracked in real time under the "Bonus" section of the dashboard.
Please note: Before Claiming a Bonus Rules & Terms — every offer has its own terms and conditions.
Once logged in to Bencalbet, your full history is available in one place. Here's how to access it:
- Log in to your account.
- Click the profile icon in the top right corner.
- Go to the "My Account" section.
- There you'll find separate tabs for: Betting History, Transaction History and Bonus History।
In your betting history, For every bet, you can view the date, amount, odds, result, and payout. In your transaction history, A complete record of all deposits and withdrawals is stored there — including transaction IDs.
You can filter by date or game type to find specific records. History goes back up to 12 months. If you need older data, contact support and they can retrieve it for you.
Bencalbet is an internationally licensed online gaming platform. Under the regulations of its licensing authority, player funds are kept entirely separate from the company's operational finances — meaning your balance remains protected regardless of Bencalbet's business circumstances.
Proof of Security:
- 256-bit SSL Encryption: All your data and transactions are encrypted.
- PCI DSS Standard: Payment details are stored in a separate, secured vault.
- KYC Verification: Identity verification is mandatory for large withdrawals — this protects your account against fraud.
- RNG Certification: The random number generators for all slots and casino games are regularly audited by independent third parties.
- Responsible Gaming Policy: Operated in accordance with GamCare guidelines.
For any concerns or complaints, please reach out directly to support@bencalbet.click. We typically reply within 12–24 hours.
Withdrawing from Bencalbet is straightforward. Here are the steps:
- Log in to your account and go to the "Cashier" or "Withdrawal" section.
- Choose your payment method — bKash, Nagad, Rocket, bank transfer, or USDT.
- Enter your mobile number or bank account number, then specify the amount.
- Submit your request — you'll receive a confirmation SMS or email shortly after.
Processing Time:
- bKash / Nagad / Rocket: Usually 15–30 minutes; up to 4 hours during peak times.
- Bank Transfer: 1–3 business days.
- USDT TRC-20: Usually between 30 minutes and 2 hours.
If KYC verification is incomplete, your first withdrawal may take longer than usual. Once KYC is done, all subsequent withdrawals are processed faster. If funds haven't arrived within 4 hours of submitting a withdrawal request, contact live chat with your transaction ID.
Bencalbet's Sports Betting section covers 20+ sports categories. The most popular among Bangladeshi users are:
- Cricket: IPL, BPL, PSL, BBL, Test, ODI, T20 World Cup — coverage spans nearly all international and domestic tournaments.
- Football: Premier League, La Liga, Bundesliga, Serie A, Champions League, World Cup.
- Tennis: Grand Slam & ATP/WTA tournaments.
- Badminton, Volleyball, Basketball, Hockey and many more.
How to get started:
- Log in and go to the Sports Betting section.
- Choose the sport or league you want to bet on.
- Select a match and odds — they'll be added to your bet slip.
- Enter your stake and tap "Confirm Bet".
With Live Betting, you can place bets while a match is in progress. Odds update in real time. You can also combine multiple matches into an accumulator bet — a winning accumulator pays out significantly more. For more details, Platform View the page.